Feedback arrives too late
The customer leaves with a concern, but management never hears about it until the relationship is damaged.
BUILT FOR COLLISION REPAIR
Catch an unhappy customer before you lose them.
Automatically collect customer feedback after every repair. Alert management when any score drops below five, track the recovery, and identify where your team needs support.
✓ Advisor-level reporting
✓ Email and SMS ready
✓ Multi-location design
✓ Encrypted · never sold
CUSTOMER EXPERIENCE
Live
Recovery dashboard
Average rating4.7 ★
Responses83
Follow-ups4
SM
Sarah MartinezRO #10432 · Carlos
3.0 ★“The repair looks great, but I had trouble getting updates.”
Advisor 4/5Communication 2/5Quality 5/5
A customer experience and service recovery platform created for body shops.
Survey→Alert→Recover→Improve
THE PROBLEM
Most shops learn about a bad experience after the review is posted.
The real issue stays hidden
A strong repair can still produce a frustrated customer when communication or advisor follow-up falls short.
No recovery process exists
Comments get lost in inboxes. Nobody owns the callback, tracks the resolution, or measures improvement.
HOW IT WORKS
From vehicle delivery to management action.
Every completed repair becomes an opportunity to protect the relationship and strengthen the team.
✓
Repair completed
The shop enters or imports the customer, RO, vehicle, and assigned advisor.
★
Customer rates the experience
A branded email or text requests ratings for overall service, advisor, communication, and quality.
!
Management is alerted
Any category below five creates a recovery case with the customer’s comments and callback request.
↗
The outcome is tracked
Management records contact, notes, resolution, and team trends inside one dashboard.
SHOP INTELLIGENCE
Know what happened, who handled it, and what needs attention.
Collision Passport CX turns customer feedback into an operating system for service recovery.
Schedule a walkthrough →Advisor-specific surveys
Every invitation already knows the advisor. Customers rate the person who handled their repair without typing a name.
Automatic recovery cases
A score below five in any major category creates an assigned follow-up for management.
Team performance reporting
Compare advisor, communication, quality, response rate, and recovery outcomes by employee or location.
Compliant review opportunity
Every respondent receives the same optional Google review opportunity, while internal follow-up depends on their scores.
EXPERIENCE SCORECARD
This month⌄See the story behind the star rating.
!
Communication needs attention. It is the lowest-rated category this month.
SIMPLE PRICING
Start with one location. Expand when you are ready.
CUSTOMER EXPERIENCE
$149/month
Per collision center location
$499 one-time setup- 250 survey invitations monthly
- Email survey delivery
- Advisor and category ratings
- Automatic recovery cases
- Management notifications
- Open and resolved tracking
- Monthly performance reporting
- Shop branding and onboarding
Request a pilotSMS available as an add-on
REQUEST A DEMO
See how Collision Passport CX fits your shop.
We will show you the customer survey, management alerts, recovery workflow, and advisor reporting using a realistic repair example.
CP
Built by collision professionals.
Designed around the way real body shops communicate, deliver vehicles, and protect customer relationships.